Payment and Refund Policy
Last Updated
This Payment and Refund Policy was last updated on 02 November 2026.
Scope of the Policy and the Products or Services It Covers
This policy applies to all purchases made through CluePax.com for digital subscriptions, single issues of our entertainment magazine, access to celebrity culture articles, and related entertainment content focused on South African celebrities, events, and media. It covers both one-time purchases and recurring subscriptions for readers in South Africa and does not extend to physical goods or services outside the digital platform.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in South African Rand (ZAR) and include value-added tax (VAT) at the prevailing rate. Additional charges may apply for premium content bundles or extended subscription periods. CluePax.com reserves the right to adjust prices for new subscriptions or renewals, with advance notice provided via email to existing subscribers. No hidden fees are added after the point of purchase confirmation.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept payments via major credit and debit cards, electronic funds transfer through South African banking platforms, and secure third-party processors compliant with local regulations. Payment authorisation occurs immediately upon submission, with funds held until order confirmation. All transactions use encrypted gateways to protect card details and personal financial information in line with South African data protection standards.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, you will receive an email confirmation detailing the purchased content or subscription start date. A binding contract forms once payment is authorised and the confirmation email is sent. Access to digital content begins immediately after confirmation for digital magazine issues and subscriptions.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Protection Act of South Africa, you have the right to cancel certain purchases within a reasonable period. For subscriptions, cancellation can be requested at any time before the next billing cycle, with no penalty for early termination of ongoing access. Digital content already downloaded or accessed may not qualify for cancellation after the cooling-off period begins.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused portions of subscriptions if cancellation occurs within seven days of purchase and no content has been accessed. Exclusions apply to single-issue purchases once downloaded, promotional offers, and any content consumed. Non-refundable items include archived celebrity interviews or special edition digital magazines after initial access.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, submit details including your order number, purchase date, and reason via the contact form on our Contacts page. Provide your account email and transaction reference. Requests must be made in writing and include proof of purchase. CluePax.com will acknowledge receipt within two business days.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team inspects each request against eligibility criteria within five business days. Approval results in immediate processing notification by email, while rejection includes a clear explanation and any appeal options. Decisions are final unless new information is provided within fourteen days.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method within seven to fourteen business days. For card payments, funds typically appear on statements within one billing cycle. Electronic transfers to South African bank accounts are processed directly and confirmed by email once completed.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital magazine subscriptions and celebrity culture access are non-returnable once the initial access period begins. Promotional offers and trial periods convert automatically unless cancelled before expiry. Services such as exclusive entertainment updates follow the same refund windows but exclude any personalised content delivered during the active period.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in suspension of access until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks are handled through our payment processor, and suspected fraud leads to immediate account review with possible reporting to South African authorities. Customers are notified promptly of any such actions.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not exclude or limit any rights under the South African Consumer Protection Act, including fair treatment, accurate advertising, and protection against unfair contract terms. You retain the right to approach the National Consumer Commission or relevant ombudsman for disputes unresolved through our process.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, use the contact form on our Contacts page or email [email protected]. Policy changes will be posted on this page with an updated date and notified to subscribers where material. The current version is effective from 02 November 2026 and supersedes all prior versions. 27 Somerset Road, Green Point, Cape Town, 8005, South Africa serves as the registered operational address for formal notices.